During May 2014, the Office of the Ombud at the University of Cape Town (UCT) sent out questionnaires to 109 visitors who had made use of the services of the Ombud some time in 2013 or 2014. Visitors were asked to complete a questionnaire and return it to Debbie Budlender, Deputy Chair of UCT Council. They were told that their responses would be treated confidentially. The questionnaire did not ask for their name or any identifying details other than gender and whether they were a student, staff member or some other member of the university community. To preserve confidentiality, they could send the completed questionnaire from any email address. To read the Ombud Office Evaluation 2014 report……..