How can the Ombud's Office help?
Evaluation of options
The Ombud or Associate Ombud helps you look at the issue from all perspectives and helps you identify the options available to you. In all interactions the Ombud or the Associate Ombud will remain impartial and your case will be handled in strict confidence.
With your permission, the Ombud or the Associate Ombud, as a neutral third party, may give feedback to other stakeholders. This will done either by making recommendations for change, or presenting options for addressing the issues raised as a result of the dispute.
The Ombud or the Associate Ombud can assist visitors to resolve their disputes by redirecting their concerns to other offices that may be better suited to mediate a disagreement.
Informal fact finding
The facts of the conflict may have to be investigated with the permission of the visitor, for a balanced and comprehensive picture of the problem to emerge.
Mediation is an informal and voluntary process which takes place with the consent of all parties involved to negotiate and arrive at their own settlement. UCT has trained mediators who can handle this type of work across campus.