Keynote speakers and their presentation slides:
- Mr Mahlubi Mabizela. Chief Director: University Education Policy and Development. The Department of Higher Education and Training.
- Ms Doris Campos-Infantino, Ombudsperson at the Inter-American Development Bank and a Director on the Board of the International Ombudsman Association.
- Mr Camilo Azcarate, Manager of Mediation Services at the World Bank.
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